Terms of Use
Usage of SOCOM services (e.g. socom.ie website) is subject to this Terms of Use (Acceptable Use Policy (AUP))
You may use our website(s), as a guest or registered user, to:
- Browse, Contact Us and to Make Purchases
- Create and Manage your My Account.
We strongly encourage you to enable Two-factor authentication "(2FA"), to improve the security of the account. To enable 2FA, open My Account in the top right hand corner of the site. Select Edit Security Settings and then Enable two-factor authentication. Click here on how to do this. - Manage your Profile, View and Download Sales Orders and Invoices (or any Documentation relevant to you).
- Receive emails, such as Promotions we might have or Information we feel you should receive in relation to your account, Product or Service. You agree to opt-in for such communications.
As with all things Tech, our Website might be down or unavailable, partly or in full, at any time and for any period of time. This might be due to updates or technical issues. We will not be liable, for any reason, due to a Website outage.
You may not use our website(s), in any shape or form, for:
- Illegal or Harmful Use, such as storing, displaying, distributing or otherwise processing illegal or harmful content. This includes:
- Illegal Activities: promoting gambling-related sites or services, or child pornography.
- Harmful or Fraudulent Activities: Activities harmful to others, promoting fraudulent goods, services, schemes, or promotions (e.g., make-money-fast schemes, ponzi and pyramid schemes, phishing, or pharming), or engaging in other deceptive practices.
- Infringing Content: Content that infringes the intellectual property of others.
- Offensive Content: Content that is defamatory, obscene, abusive, invasive of privacy, or otherwise objectionable, including content that constitutes child pornography, relates to bestiality, or depicts non-consensual sex acts.
- Harmful Content: Malicious and malware content, such as viruses, trojan horses, worms, etc.
- Spam Content: Content that is published for "black hat SEO" purposes, using tricks such a link building / link spam, keyword spam, in order to exploit the reputation of our services for promoting third-party content, goods or services.
- Email Abuse, such as spamming. This includes
- Unsolicited messages: sending or facilitating the distribution of unsolicited bulk emails and messages, either directly via our Website or indirectly via third-party email services. This includes the use of bulk emails lists.
- Spoofing: sending emails or messages with forged or obfuscated headers, or assuming an identity without the sender's permission
- Security Violations, such as attempt to compromise our services, to access or modify content that does not belong to you, or to otherwise engage in malicious actions:
- Unauthorized access: accessing or using any of our system or service without permission
- Security research: conducting any security research or audit on our systems without written permission to do so, including via scanners and automated tools.
- Eavesdropping: listening to or recording data that does not belong to you without permission
- Other attacks: non-technical attacks such as social engineering, phishing, or physical attacks against anyone or any system
- Network and Services Abuse, such as abuse the resources and systems of our. In particular the following activities are prohibited:
- Network abuse: causing Denial of Service (DoS) by flooding systems with network traffic that slows down the system makes it unreachable, or significantly impacts the quality of service
- Unthrottled RPC/API calls: sending large numbers of RPC or remote API calls to our systems without appropriate throttling, with the risk of impacting the quality of service for other clients. (where we have an agreement in place regarding RPC/API Calls)
- Overloading: voluntarily impacting the performance or availability of systems with abnormal content such as very large data quantities, or very large numbers of elements to process, such as email bombs.
- Crawling: automatically crawling resources in a way that impacts the availability and performance of the systems
- Attacking: using our services to attack, crawl or otherwise impact the availability or security of third-party systems
- Abusive registrations: using automated tools to repeatedly register or subscribe to our services, or registering or subscribing with fake credentials, or under the name of someone else without their permission.
General Terms of Sale
These General Terms of Sale govern the sale of products and services by SOCOM Technology Limited and its affiliates (collectively, “SOCOM”) to the client. Additional terms and conditions may apply (for example, Microsoft 365 Subscription Agreement).
Please read these terms carefully before placing an order with SOCOM. By using the website or placing an order with SOCOM, the client marks their acceptance with the full terms and conditions.
The client explicitly waives its own standard terms and conditions, even if these were drawn up after these standard terms and conditions of sale. In order to be valid, any derogation must be expressly agreed to in advance in writing.
- Invoices are payable within 21 working days, unless another payment timeframe is indicated.
- In the event of non-payment by the due date, we reserves the right to apply a fixed interest payment amounting to 15% of the sun remaining due plus 150.00 € (excluding VAT)
- Outstanding payment of more than thirty (30) days after the due date, we may call on the services of a debt recovery company, of which all costs, penalties and legal expenses will be payable by you.
- Title of Goods supplied, shall remain vested in SOCOM Technology Limited until full payment is received in cleared funds.
- We reserves the right to change prices without prior notice, in the event of currency fluctuations and or manufacturers / distributors price alterations, including website errors.
- Prices are ex works and exclusive of VAT and delivery costs.
- All risks shall pass to the client at the time the products or services are delivered.
- Any Quotation shall remain valid for 30 days only or as specified on the quotation.
We may suspend any provision of services, products (directly or indirectly) or credit facilities, without prior warning in the event of late payment or as we require.
Please notify us of any shortages, non receipt of product, incorrect items or damaged goods within 5 days after receipt or expected delivery date.
We undertakes to do our best to supply services in due time and in accordance with any agreement, however no obligations can be considered as being an obligation to achieve results. We cannot, under any circumstances, be required by the client to appear as a third party in the context of any claim for damages filed against the client by an end consumer.
Any disputes or claims (admissible) arising must be submitted by means of a letter sent by recorded delivery, to our registered business address within 5 days of the delivery of the goods or the provision of the services. However note: To the maximum extent permitted by law, the aggregate liability of each party together with its affiliates arising will not exceed 50% of the total amount paid regarding the invoice. Multiple claims shall not enlarge this limitation.
Certain countries apply withholding at source on the amount of invoices, in accordance with their internal legislation. Any withholding at source will be paid by the client to the tax authorities. Under no circumstances can we become involved in costs related to a country’s legislation. The amount of the invoice will therefore be due to us in its entirety and does not include any costs relating to the legislation of the country in which the client is located.
We reserves the right to modify these terms at any time without prior notice. The client will be subject to the terms in force at the time of acceptation those terms.
Shipping
- A Delivery Charge of 12.50 € (excluding VAT) will be applied, however Free Delivery on an order over 1000.00 € (excluding VAT)
Please note for unusual sized or heavy items, additional delivery charges may apply as required or applied by the courier company.
Returns
Please contact us to assist with any returns. Please do not return the product to our business address, products might go back to manufacturer /distributor location.
- Defective or Damaged in Transit.
Typically all returns for a defective product will need a support case number from the vendor or manufacturer confirming that a Return Merchandise Authorization (RMA) process can be followed.
We will pay and arrange for the courier service regarding the return of Defective or Damaged Products (subjected to our acceptance), so please contact us to help. - Changed your mind or Ordered the Wrong Product by mistake.
For any returns due to change of mind or ordering the wrong product by mistake, may be subjected to a fee of 30.00 € (excluding VAT) or 15% of product value depending on which is highest. Products should be factory sealed and in totally pristine condition, when arriving back.
These type of returns, shall be sent at the risk and cost of the client.
All Returns within 5 days from invoice date. Late returns might not be accepted.
If the returned product is not in a resalable condition (excluding agreed defective return), then no credit will be granted and you may also be charged for the return to you freight fee or a disposal of product fee.
Privacy Policy / GDPR
We are committed to follow best practices in terms of security and privacy. We strive to provide the same level of protection to all our clients, without distinction on their location or citizenship.
As part of our services, we collect data about you and your business. This data is essential to run our services, and also critical for the safety of our services and all our client data.
| Our GDPR Roles | Data Processing | Kind of data |
| Data Controller & Processor | On socom.ie | Personal data provided to us by our clients and prospects, our partners and all direct users of socom.ie (names, emails, addresses, ...) |
| Data Processor | On socom.ie | Any personal data stored in our / partners databases of our clients, hosted in socom.ie or transferred to us for the purpose of using one of our services. The owner of the database is the data controller. |
| No role | On Client Premise | Any data located in our clients / customers location / databases on-premise or in any hosting not operated by us. |
This policy explains what information is collected, why it is collected, and how we use it.
Information we collect
Most of the personal data we collect is directly provided by you , our client, when you register and use our services. Other data is collected by recording interactions with our services.
- Account & Contact Data: When you register on our website to use or download one of our products, or to subscribe to one of our services, or fill in one of our contact forms, you voluntarily give us certain information. This typically includes your name, company name, email address, and sometimes your phone number, postal address (when an invoice or delivery is required), your business sector and interest in SOCOM, as well as a personal password.
We never record or store credit card information from our clients, and always rely on trusted third-party PCI-DSS-compliant payment processors for credit card processing, including for recurring payment processing - Job Application Data: When you apply for a job on our website or via an employment agency, we usually collect your contact information (name, email, phone) and any information you choose to share with us in your introduction letter and Curriculum Vitae. If we decide to send you a job proposition, we will also ask you to provide extra personal details as required to fulfill our legal obligations and personnel management requirements.
- Browser Data: When you visit our website and access our online services, we detect and store your browser language and geolocation in order to customize your experience according to your country and preferred language. Our servers also passively record a summary of the information sent by your browser for statistical, security and legal purposes: your IP address, the time and date of your visit, your browser version and platform, and the web page that referred you to our website.
Form protection: some forms on our website may be protected by Google reCAPTCHA. This technology relies on heuristics that are based on technical characteristics of your browser and device, and may also use specific Google cookies. See also Google Privacy Policy and Terms of Use in the Third Party Service Providers section below.
How we use this information
- Account & Contact Data: We use your contact information in order to provide our services, to answer your requests, and for billing and account management reasons. We may also use this information for marketing and communication purposes (our marketing messages always come with a way for you to opt-out at any time). We also use this data in aggregated/anonymised form in order to analyze service trends.
If you have registered to participate in an event published on our website, we may transfer your name, email address, phone number and company name to our local organizer and to the sponsors of the event for both direct marketing purposes and in order to facilitate the preparations and booking for the event.
If you have expressed interest in using one of our Partners, Vendors or Manufacturers Products or Services, or otherwise asked to be contacted by us or them, we may also transfer your name, email address, phone number and company name to one of our official Partners in your country or region, for the purpose of contacting you to offer their local assistance and services. - Job Application Data: We will only process this information for our recruitment process, in order to evaluate and follow-up with your application, and in the course of preparing your contract, if we decide to send you a job proposition. You may contact us at any time to request the deletion of your information.
- Browser Data: This automatically recorded data is anonymously analyzed in order to maintain and improve our services. Google reCAPTCHA may also be used for security purposes, in order to prevent abuse of our services. In that case we only process the anonymous score that reCAPTCHA determines based on your browser and device.
We will only correlate this data with your personal data when required by law or for security purposes, if you have violated our Terms of Use / Acceptable Use Policy.
Data Retention
- Account & Contact Data: we will only retain such data as long as necessary for the purpose for which it was collected, as laid out in this policy, including any legal retention period, or as long as necessary to carry out a legitimate and reasonable promotion of our products and services.
- Job Application Data: If we do not hire you, we may keep the information you provide for up to 2 years in order to contact you again for any new job proposition that may come up, unless you ask us not to do so. If we hire you, your personal information will be stored for the duration of your employment contract with us, and afterwards, during the applicable legal retention period that applies in the country where we employed you.
- Browser Data: we will only retain this data for a short period of time, generally 2 months, unless we need to keep it in relation with a legitimate concern related to the security or performance of our services, or as required by law.
Safety Retention Period: As part of our Security Policy, we always try to preserve your data from accidental or malicious deletion. As a result, after we delete any of your personal information (Account & Contact Data) from our database upon request from you, or after you delete any personal information, it is not immediately deleted from our backup systems, which are secured and inalterable. The personal data could remain stored for up to 12 months in those backups, until they are automatically destroyed.
We commit not to use those backup copies of your deleted data for any purpose except for maintaining the integrity of our backups, unless you or the law require us to do so..
Accessing, Updating or Deleting Your Personal Information
- Account & Contact Data: You have the right to access and update personal data you have previously provided to us. You can do so at any time via My Account Dashboard. If you wish to permanently delete your account or personal information for a legitimate purpose, please Contact Us to request so. We will take all reasonable steps to permanently delete your personal information, except when we are required to keep it for legal reasons (typically, for administration, billing and tax reporting reasons).
- Job Application Data: You may contact us at any time to request access, updates or deletion of your application information. The easiest way to do it is to reply to the last message you exchanged with us.
Subprocessors / Third Party Service Providers
In order to support our operations we rely on several Service Providers. They help us with various services such as payment processing, web audience analysis, cloud hosting, marketing and communication, etc.
These Service Providers make sure that they use it in compliance with Data Protection legislation, and that the processing they carry out for us is limited to our specific purpose.
Below is a list of the Service Providers we are currently using, why we use them, and what kind of data we share with them.
Subprocessors
These third-party service providers are processing data, for which SOCOM is the Data Controller or Processor, on behalf of SOCOM.
| Subprocessors | Purpose | Shared Data |
| OVHCloud SAS Privacy & Security | Infrastructure and hosting of socom.ie and DDOS Protection. | Currently hosted by OVHCloud: Production data of affiliate services, including Odoo (SaaS) Databases and the Database Upgrade Services. Data Center Certifications: ISO 27001, SOC 1 TYPE II, SOC 2 TYPE II, PCI-DSS, CISPE, SecNumCloud, CSA STAR. |
| Google Ireland Limited Privacy & Security | Infrastructure and hosting of socom.ie and DDOS Protection. | Currently hosted by Google: Production data of affiliate services, including Odoo (SaaS) Databases and the Database Upgrade Services. Data Center Certifications: ISO 27001, ISO 27017, ISO 27018, SOC 1, SOC 2, SOC3, PCI-DSS, HIPAA, CISPE, CSA STAR . |
Third-party Processors and Controllers
These third-party service providers are processing data for which SOCOM is a Controller, as Processors, on behalf of SOCOM, or they are receiving such data as Controllers, for the specific purpose of performing the services they have been contracted to provide.
| Service Provider | Purpose | Shared Data |
| Paypal (PCI-DSS compliant) Privacy & Security | Payment processing on socom.ie | Shared with Paypal: Order details (amount, description, reference), Customer name and email. Only stored by Paypal: credit card info. |
| Stripe (PCI-DSS compliant) Privacy & Security | Payment processing on socom.ie | Shared with Stripe: Order details (amount, description, reference), Customer name and email. Only stored by Stripe: credit card info. |
| OneSignal Privacy & Security | In-browser push notifications for socom.ie visitors. | Shared with OneSignal: Non-personal browser data, geolocation info, language (no identifiable information). Only stored by OneSignal: browser/mobile device IDs. |
| Google Analytics Privacy & Security Types of cookies | Anonymous website audience analysis. Opt-out | Shared with Google Analytics: Non-personal browser data, anonymized IP, geolocation info, language (no identifiable information) |
| Google reCAPTCHA Privacy & Security | Form protection. | Used by Google reCAPTCHA: Browser and device characteristics, Google cookies |
| Clearbit Privacy & Security | Retrieval of business info for prospection reasons. | Retrieved from Clearbit for visitors coming from EU companies: name, sector, est. size, est. revenue, website, social media and general contact info. Retrieved from Clearbit for visitors coming from non-EU companies: same as for EU companies, plus contact info for company executives, if known. |
| Acuity Scheduling Privacy & Security | Scheduling of meeting / service on socom.ie | Shared with Acuity: Any personal info entered by the user in the scheduling form: name and contact info, reason for request, etc. |
| CloudFlare Security & Privacy Cookie Policy | Distributed caching of static resources and images of socom.ie | Used by CloudFlare: Browser and device characteristics, CloudFlare cookies. |
Physical Data Location / Data Transfers
Hosting Locations: Our databases are hosted in: Europe (France, Belgium)
Backup Locations: Backups are replicated on multiple continents in order to meet our Disaster Recovery objectives, and are located in: Canada and France.
All data is stored within the EU or a Country currently subject to an adequacy decision from EU authorities. (i.e. EU GDPR approved)
International Staff
In some cases, the personal data mentioned in this Privacy Policy may be accessed by our staff members or members of our affiliates. Such access will always be done for the same purposes and with the same privacy and security precautions as if it was done by our own local staff, so all the guarantees we provide still apply.
Cookie Policy
Cookies are small bits of text sent by our servers to your computer or device when you access our services. They are stored in your browser and later sent back to our servers so that we can provide contextual content. Without cookies, using the web would be a much more frustrating experience. We use them to support your activities on our website, for example your session (so you don't have to login again) or your shopping cart.
Cookies are also used to help us understand your preferences based on previous or current activity on our website (the pages you have visited), your language and country, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We also use third-party services such as Google Analytics, who set and use their own cookies to identify visitors and provide their own contextual services. For more information regarding those third-party providers and their Cookie Policy, please see the relevant references in the Third-Party Service Providers section.
Here is an overview of the cookies that may be stored on your device when you visit our website:
| Category of Cookie | Purpose | Cookies |
| Session & Security | Authenticate users, protect user data and allow the website to deliver the services users expects, such as maintaining the content of their cart, or allowing file uploads. The website will not work properly if you reject or discard those cookies. | session_id (SOCOM) fileToken (SOCOM) __cfduid (CloudFlare) |
| Preferences | Remember information about the preferred look or behavior of the website, such as your preferred language, region and timezone. Your experience may be degraded if you discard those cookies, but the website will still work. | frontend_lang (SOCOM) _no_push (SOCOM) tz (SOCOM) |
| Interaction History | Users to collect information about your interactions with the website, the pages you've seen, and any specific marketing campaign that brought you to the website. We may not be able to provide the best service to you if you reject those cookies, but the website will work. | im_livechat_history (SOCOM) im_livechat_previous_operator_pid (SOCOM) utm_campaign (SOCOM) utm_source (SOCOM) utm_medium (SOCOM) utm_medium (SOCOM) |
| Advertising & Marketing | Used to make advertising more engaging to users and more valuable to publishers and advertisers, such as providing more relevant ads when you visit other websites that display ads or to improve reporting on ad campaign performance. Note that some third-party services may install additional cookies on your browser in order identify you. You may opt out of a third-party's use of cookies by visiting the Network Advertising Initiative opt-out page.The website will still work if you reject or discard those cookies. | __gads (Google) __gac (Google) _fbp (Facebook) |
| Analytics | Understand how visitors engage with our website, via Google Analytics. Learn more about Analytics cookies and privacy information. The website will still work if you reject or discard those cookies. | _ga (Google) _gat (Google) _gid (Google) |
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies, or look at the links below.
We do not currently support Do Not Track signals, as there is no industry standard for compliance.
WEEE
Waste Electrical and Electronic Equipment (WEEE) is a recycling process focusing on recovery of materials. Each local authority will accept household WEEE and small batteries free of charge at its recycling facilities. Find your nearest recycling point.
Please Contact Us, if you would like to return your old Electronic ICT Product and or Waste Batteries to us for recycling, instead of your local recycling point. However please note:
- Waste batteries (excluding Motor) are taken back free of charge and you are not obliged to make any purchase when returning old batteries.
- All Recycling must include a valid sales order or invoice
- All Electronic Waste Returns are free of charged on a one-for-one and like-for-like basis.
- If you require Secure Destruction, such as making hard drives unrecoverable, please contact us. We can arrange for a Certificate of Destruction. (costs apply)
- We can arrange, at a cost, for collection of Electronic Waste Returns and Waste Batteries from your location, if you require such a service.
All WEEE and Waste Batteries must be recycled and should never be placed in any of your household bins. Make sure you always recycle all your old electrical goods and batteries.
For more information regarding WEEE or Recycling Management Costs (RMCs), see: WEEE Ireland.
PRL Number: IE 03394 WB WEEE Ireland: SOC1459